Users are not hidden from Exchange address lists in their mailbox properties. I can run "Update-Global AddressList -Identity "Default Global Address List." Command runs successfully with no errors generated. On the Exchange server, the new users appear in the "All Users" address book when running "Preview" in Edit Address List wizard (EMC > Organization Configuration > Mailbox > Address Lists > All Users) For existing users running Outlook 2013, the new users do not appear in the Global Address List nor in the "All Users" address list. They can access OWA, and they appear in the OWA address book. This only seems to be affecting new users. "The name cannot be matched to a name in the address list." Everything goes well, the new users signs into Windows, launches Outlook, and the wizard starts setting up their mailbox. New users are added to AD (2008R2 functional level) and then mailboxes are created in Exchange. I've never had any issues until a few weeks ago: The domain is "" and the email addresses are all It was set up by one of my predecessors many years ago, and as far as I can tell, all the settings were left at the defaults. It is a single domain running in a single forest, and there are no trusts anywhere. I work for an MSP and one of my clients is running Exchange 2010 on Server 2008R2. However, I'm very stuck, and even my co-workers aren't sure what's going on here. I've been doing enterprise IT for about 8 years and have never had to ask a question in a forum, because you lovely folks had already answered all my questions for other people.
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